edupac-logo
Support Structure

Available Support is the most essential part of any School Management Information System.

A fully staffed helpdesk is available from 7:30 to 15:30 on normal workings days - Monday to Friday. EDUPAC closes during the RSA December school holidays.

All incoming support calls are logged by using a CRM system, and resolved the within 1 to 3 days. Technical support and advice on networks and hardware are also available.

Unresolved problems are escalated within 24 hours to management level and/or the technical and development staff.

Edupac provides the following support structure:

  • National Maxi call unlimited telephone support: +27 861 338 722
  • Detailed manuals with copies of screen images
  • Digital videos and manuals downloadable from the Internet
  • Internet (Remote) & E-mail support
  • On-site Software Consultation
  • Training Courses
  • Database Hosting and Daily Data Back-ups
  • Financial Consultation
  • Newsletters and Memo's

To receive REMOTE SUPPORT please install TEAM-VIEWER on your computer. Click Here

Our basic or preferential telephone support agreement may also be extended to include monthly on-site support visits.

Currently, more than 50% of our customer base subscribes to our annual support contracts which we tailor-make to their unique requirements.

All support contracts are offered at highly affordable fees and rates.

Edupac further extends our support service to include annual financial verification services (Audit) at a fixed cost.
 

 

 

Edupac Company

Edupac Software

Software Information

System Architecture

Product Comparison

 

Edupac Support

 

 

Remote Support

Contact Edupac

RSA Maxicall: 0861 338722  (0861 EDUPAC)

Telephone : +27 11 867 9420
Facsimile : +27 086 529 1400
 
Suite 1 & 2, Brentwood Office Park
Ibis Place, Meyersdal Ext 21,
Alberton, Gauteng, South Africa

P.O Box 6100, Meyersdal, 1447

Email: helpdesk@edupac.co.za
Email: directors@edupac.co.za

 

© Copyright Edupac • All rights reserved • E&OE