An Annual Software Maintenance and Telephone Support
Subscription Fee ensures that all our schools receive
UNLIMITED BASIC SUPPORT
Additional Support Agreements can be contracted for year-round support and / or training.
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Support Agreement
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Structured Support
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Unlimited Basic Support
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15 Units
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2-5 On-site visits p.a.
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Telephone Support
E-Mail
Support
Releases of
Upgrades
on Software
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20 Units
|
5-8 On-site visits p.a.
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30 Units
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8-10 On-site visits p.a.
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50 Units
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10-15 On-site visits p.a.
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75 Units
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15-20 On-site visits p.a.
Monthly Financial Reports
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100
Units
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20+ On-site visits p.a.
Monthly Financial Reports
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(RSA Estimated)
Customized support agreements are also available inclusive of hardware and network maintenance support.
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