Available Support is the most essential part of any School Management Information System.
A fully staffed helpdesk is available from 7:30 to 15:30 on normal workings days - Monday to Friday. EDUPAC closes during the RSA December school holidays.
All incoming support calls are logged by using a CRM system, and resolved the within 1 to 3 days. Technical support and advice on networks and hardware are also available.
Unresolved problems are escalated within 24 hours to management level and/or the technical and development staff.
Edupac provides the following support structure:
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Our basic or preferential telephone support agreement may also be extended to include monthly on-site support visits.
Currently, more than 50% of our customer base subscribes to our annual support contracts which we tailor-make to their unique requirements.
All support contracts are offered at highly affordable fees and rates.
Edupac further extends our support service to include annual financial verification services (Audit) at a fixed cost.